Terms of service
Last updated: 17 August 2026
These Terms & Conditions apply to purchases made through the Vellora online store.
1. About Us
The Vellora online store is operated under the trading name Vellora.
Contact details:
Vellora
427 Saint Richard's Road
Deal, England
CT14 9LH
United Kingdom
Telephone: +44 78 3598 6571
Email: support@vellora.co.uk
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.
However, colours may appear differently depending on your device or screen settings.
Customers should review product descriptions, available sizes, measurements, materials and other relevant information before placing an order.
3. Prices
All prices displayed on our website are shown in GBP unless otherwise stated.
Any applicable delivery charges will be displayed before the customer completes payment.
We reserve the right to correct obvious pricing or information errors. If an obvious error affects an order, we will contact the customer where appropriate.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation will be sent to the email address provided during checkout.
We reserve the right to cancel an order where there is a genuine issue affecting availability, pricing, payment or suspected fraudulent activity. If we cancel an order after payment has been received, the applicable payment will be refunded.
5. Payment
Payment methods available at checkout will be displayed during the ordering process.
Customers must provide accurate payment and billing information.
6. Delivery
Delivery arrangements, estimated delivery times and applicable charges are displayed on our website and/or during checkout.
Please see our Shipping Policy for further information.
7. Returns and Cancellation
Customers have statutory rights concerning cancellation, faulty goods, incorrect goods and other consumer protections.
Please see our Returns & Refund Policy for further information.
8. Product Availability
We aim to keep product availability information accurate.
If a product becomes unavailable after an order has been placed, we will contact the customer and provide an appropriate solution in accordance with applicable law.
9. Intellectual Property
Unless otherwise stated, content created for and used by Vellora, including original text, logos, graphics and other materials, is protected by applicable intellectual property laws.
Customers may not reproduce or commercially exploit Vellora's original content without appropriate permission.
10. Website Use
Customers must not use the website for unlawful purposes, attempt to interfere with its operation, introduce malicious software or attempt unauthorised access to systems or accounts.
11. Privacy
Personal information is handled in accordance with our Privacy Policy.
12. Liability
Nothing in these Terms & Conditions limits or excludes any liability that cannot lawfully be limited or excluded under applicable law.
13. Changes
We may update these Terms & Conditions from time to time.
The version applicable to an order will be the version in effect when the order is placed, subject to applicable law.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom and are subject to applicable consumer protection legislation.
If you have a question about these Terms & Conditions, please contact:
support@vellora.co.uk